BSNL Customer Care:
1503 (from BSNL mobile) or 1800-180-1503 (from other networks)
BSNL Customer Care Policy
BSNL has developed a customer care policy to ensure that customers receive prompt and efficient services. The policy emphasizes on customer satisfaction and provides customers with a platform to voice their complaints and grievances.
The policy lays out the company’s commitments for customer care service, complaint handling and resolution processes, customer feedback, and customer education.
• BSNL will strive to provide customers with prompt, courteous, reliable and cost-effective services.
• BSNL will strengthen its customer care support system by providing detailed information and guidance to customers.
• BSNL will ensure that customer inquiries and complaints are addressed in a timely and satisfactory manner.
• BSNL will strive to ensure that customer feedback is taken into consideration in improving the customer experience.
• BSNL will provide customers with the necessary information and resources to help them understand the company’s products and services.
• BSNL will work to maintain a customer-friendly environment and ensure that customers are treated with respect and dignity.